PRIVACY POLICY
At COACT, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Data Controller
COACT Limited
Email:
legal@coactcf.ch
Address: Séverin Fux, Steig 13, 8193 Eglisau, Switzerland
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Contact us through our website forms
- Schedule a meeting or consultation
- Communicate with us via email or phone
- Engage our services
This may include:
- Name and contact information
- Company name and business information
- Project requirements and specifications
- Communication preferences
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location information
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
2. How We Use Your Information
We use collected information to:
- Respond to your inquiries and provide requested information
- Schedule and conduct meetings or consultations
- Develop project proposals and contracts
- Deliver our development and design services
- Communicate project updates and progress
- Provide ongoing support and maintenance
- Improve our website and services
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal information based on:
- Consent: When you voluntarily provide information or agree to communications
- Contract Performance: To deliver services you've requested
- Legitimate Interests: To improve our services and communicate about relevant offerings
- Legal Compliance: To meet regulatory or legal requirements
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing
We may share your information only in these specific circumstances:
- Service Providers: With trusted vendors who assist in delivering our services (under confidentiality agreements)
- Legal Requirements: When required by law, court order, or to protect our legal rights
- Business Transfer: In connection with a merger, acquisition, or sale of business assets
- With Your Consent: When you explicitly approve sharing for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Secure data transmission using encryption (SSL/TLS)
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection practices
- Secure backup and recovery procedures
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide requested services
- Maintain business records for legal and tax purposes
- Comply with applicable retention requirements
Typically, we retain client information for 7 years after project completion, unless you request earlier deletion or longer retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
- Request access to personal information we hold about you
- Receive a copy of your data in a structured, machine-readable format
7.2 Correction and Deletion
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
7.3 Processing Limitations
- Object to processing based on legitimate interests
- Request restriction of processing in certain circumstances
- Withdraw consent where processing is consent-based
7.4 Exercising Your Rights
To exercise any of these rights, please contact us at contact@coactcf.ch. We will respond within 30 days of receiving your request.
8. Cookies and Tracking
8.1 Cookie Use
Our website may use cookies to:
- Ensure proper website functionality
- Remember your preferences
- Analyze website usage and performance
- Improve user experience
8.2 Cookie Management
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Services
Our website may contain links to third-party services or integrate with external tools. This Privacy Policy does not apply to third-party websites or services. We encourage you to review their privacy policies.
10. International Data Transfers
If we transfer your data outside Switzerland, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by Swiss authorities
- Standard contractual clauses
- Other legally approved transfer mechanisms
11. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Data Breach Notification
In the unlikely event of a data breach that poses risks to your privacy, we will:
- Notify relevant authorities within 72 hours (where required)
- Inform affected individuals without undue delay
- Take immediate steps to secure data and prevent further breaches
13. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. We will:
- Post the updated policy on our website
- Update the effective date
- Notify you of significant changes via email or website notice
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: legal@coactcf.ch
Subject Line: Privacy Policy Inquiry
We aim to respond to all privacy-related inquiries within 30 days.
15. Supervisory Authority
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in Switzerland.